Dongle

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Dongle

Post  Jacques Levesque on Wed Oct 30, 2013 7:04 pm

Hi all,

I installed V7 RC17 in my laptop running Win 8.1, the dongle is does not seem to be recognized...

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Re: Dongle

Post  Ciaran on Wed Oct 30, 2013 8:53 pm

What is the USB Port that the Dongle is plugged into? If it's a USB 3 port then I don't think it will work. Do you have a USB 2 port that you can plug it into?
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Re: Dongle

Post  ArranAI on Wed Oct 30, 2013 10:13 pm

have you installed the dongle drivers?

they can be found in distrib/system/smart dongle - there are 2 versions, one for 32bit windows and one for 64 bit windows.
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Re: Dongle

Post  Jacques Levesque on Thu Oct 31, 2013 12:54 pm

Thanks Arran, Windows 8.1 ALSO removed the driver. I should have known, thanks any way!! :)But now AI does start a background process, but I have no interface at all, not even the top bar.... Someelse I missed? Works fine on my T8 thought! Smile

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Re: Dongle

Post  ArranAI on Thu Oct 31, 2013 9:33 pm

it sounds like you need to disable UAC and also make sure the program is run as administrator ( right click the shortcut / properties / compatibility / run as administrator )
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