Ai Freeze on Macbook Pro

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Ai Freeze on Macbook Pro

Post  taylorp on Wed Jan 13, 2016 8:33 am

I'm having issues with Ai running on my macbook pros (Running Windows 8.1 via bootcamp). The whole machine seems to freeze randomly for a brief moment and continue playing back. Again this happens randomly and I should not be stressing the machine. Below is a link to a video I just took of it happening (around 13 seconds in). The video shows 1 layer for each of the two fixtures playing back in loop forward play mode. This is just the Laptop with a Bondi USB key plugged in, nothing else plugged in. Any help/advice with this would be appreciated. Thanks
Taylor

https://www.dropbox.com/s/m3c2avru17vvcba/Ai%20freeze.m4v?dl=0

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Re: Ai Freeze on Macbook Pro

Post  Dave on Thu Jan 14, 2016 10:42 pm

Did you try the latest Driver for your graphics card?

Do you have an SSD drive?

Is your media encoded in AiM codec?

Thanks
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Re: Ai Freeze on Macbook Pro

Post  taylorp on Fri Jan 15, 2016 3:18 am

Yes to all three. Arran also sent me a few things to try and still no luck.

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Re: Ai Freeze on Macbook Pro

Post  Dave on Fri Jan 15, 2016 4:56 pm

I am following this up with Arran today. I have the same system and it works fine, so we should be able to get to the bottom of it.

Speak soon
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Same here

Post  yamilcharif on Wed Jan 20, 2016 8:39 am

I had the same issue running 2 infinities with v9 beta. same problem, the clips would freeze randomly, I was running 1 output-1920 full Screen, all Files were Aim SuperStream.
taylorp wrote:I'm having issues with Ai running on my macbook pros (Running Windows 8.1 via bootcamp). The whole machine seems to freeze randomly for a brief moment and continue playing back. Again this happens randomly and I should not be stressing the machine. Below is a link to a video I just took of it happening (around 13 seconds in). The video shows 1 layer for each of the two fixtures playing back in loop forward play mode. This is just the Laptop with a Bondi USB key plugged in, nothing else plugged in. Any help/advice with this would be appreciated. Thanks
Taylor

https://www.dropbox.com/s/m3c2avru17vvcba/Ai%20freeze.m4v?dl=0
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Re: Ai Freeze on Macbook Pro

Post  Dave on Wed Jan 20, 2016 4:33 pm

Hi Yamilcharif

Please get in touch with support@avolitesmedia.com so that they can look into this issue with your system. Sounds like there could be a RAID drive issue or something like that.

Thanks
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